Frequently asked questions
Please check this FAQ first before contacting us.
Frequently Asked Questions
1. What products does Elegtx sell?
We offer a wide range of tech products including handheld gaming consoles, gaming accessories, smartwatches, drones, speakers, laptops, and other innovative gadgets.
2. Are your products authentic and high quality?
Yes. All products sold by Elegtx are carefully selected for quality, performance, and reliability. We partner with trusted manufacturers to ensure you receive top-tier technology.
3. Do you offer warranty?
Yes, most of our products come with a standard warranty. Warranty length varies by product. For more details, please check the product page or contact our support team.
4. Can I return or exchange a product?
Absolutely. If your product arrives damaged, defective, or not as expected, you can request a return or exchange within 7–14 days (depending on your local policy). Please keep the original packaging.
5. Who can I contact for support?
You can reach our customer support team via email or website contact form. We aim to respond within 24 hours.
6. Do handheld gaming consoles support multiple games?
Yes! Our gaming handhelds support a wide range of game formats and emulators, depending on the model. Check each product page for compatibility details.
6. Is it safe to shop on your website?
Absolutely! We use industry-leading encryption to protect your personal and payment information. Our website is fully secure, so you can shop with confidence.
